Terms & Conditions
When you purchase goods from the Online Store, a Distance Contract is concluded between you and the Seller, so please read the terms and conditions governing the transaction. The conclusion of the Contract takes place upon completion of the purchase processing.
By visiting or using the Internet trading site www.meltshop.eu (hereinafter referred to as the Online Store), the user shall be deemed to have read and accepted these Terms and Conditions.
The owner of the Online Store SIA “Green Distribution”, unified registration number 50203345391, legal address: Uriekstes Street 2a-13, Riga, LV-1005, Riga, LV- 1005, Latvia (hereinafter - Seller) has the right to change these Terms and the Distance Contract below at any time in whole or in part to terminate the operation of the Online Store. Notice of the change or termination of the operation of the Online Store shall be given in the Online Store. Before placing each order, the User/Buyer is responsible for reading the current version of the Terms and Conditions and the Distance Contract.
All copyrights and other intellectual property rights in the text, images, design, logos and other materials contained in the Online Store are the property of the Seller. The User/Buyer shall not be entitled to use the intellectual property contained in the Online Store without the written permission of the Seller.
Distance Contract
This Distance Contract (hereinafter referred to as the “Contract”) is concluded between the Seller and a natural person who is at least 18 years of age and who places an order and makes a purchase on the Online Store (hereinafter referred to as the “Buyer”). The Contract applies to all orders and purchases made through the Online Store.
1. General conditions
1.1. The Buyer shall order, purchase and pay for, and the Seller shall supply and sell, Melt food flavourings (the “Goods”) in accordance with the terms of the Contract.
1.2. The Buyer shall purchase the Goods by completing the relevant order form on the Online Store. When placing an order, the Buyer undertakes, in the case of an order placed without registration, to provide accurate information, i.e. name, delivery address and contact details. The Buyer is responsible for providing the correct details, otherwise the delivery of the Goods may be delayed or impossible for which the Seller accepts no responsibility.
1.3. Ordering the Goods shall be deemed to be an offer by the Buyer to the Seller to enter into a Contract for the delivery of the Goods ordered and an agreement by the Buyer to purchase the Goods ordered at the price indicated in the Online Store.
1.4. By placing an order, the Buyer acknowledges that he/she has read, understood and agrees to the terms of the Contract and undertakes to comply with and abide by them. The Buyer is not permitted to place orders unless it has read the terms of the Contract.
1.5. The Contract applies to both non-registered Buyers and Buyers registered on the Online Store.
1.6. The Buyer can register by starting the payment processing or in the “Register” section.
1.7. When registering, the Buyer must fill in the registration form with the following data: name, surname, e-mail address and delivery address. A username and password must be selected. The information provided in the registration form is saved and used for the Buyer's future purchases.
1.8. If the Buyer's details change, the Buyer shall be responsible for updating them before placing another order.
1.9. If the Buyer loses or forgets his/her access data to the Online Store, it is possible to request a password reset using the “Reset Password” option.
1.10. The Buyer is responsible for the storage of his/her access information (username, password), as well as for any activity performed on the Online Store using the Buyer's access data.
1.11. The Buyer is free to change or update his/her data at any time.
1.12. An unregistered Buyer must re-enter his/her data for each order.
1.13. The Contract has been drawn up in accordance with the laws and regulations of the Republic of Latvia.
2. Ordering, payment and delivery of the Goods
2.1. The Buyer shall familiarize himself/herself with the Goods, their description and price in the Online Store and shall select the Goods of his/her interest.
2.2. The Buyer can find a description of the Goods and their essential information in the Online Store next to the name of each Good. The Buyer is responsible for assessing the suitability of the Goods for his/her needs.
2.3. By placing an order in the Online Store, the Buyer confirms that he/she has read the description of the selected Goods and that the selected Goods meet his/her requirements.
2.4. When ordering the Goods, the Buyer shall select the Goods in the Online Store's catalogue and, if the catalogue indicates “Goods are in stock”, click the “Add to Cart” button, placing the selected Goods in the “Shopping Cart”.
2.5. If the Customer wishes to select further Goods, the Customer may continue shopping by clicking on the “Continue Shopping” button.
2.6. Once the Customer has selected all the Goods he/she wishes to purchase, the Customer shall proceed to the “Shopping Cart” section of the Online Store, which contains a list of all the Goods selected by the Customer.
2.7. In the “Shopping Cart” section of the Online Store, you can specify the quantity of Goods required, recalculate the price, empty the entire Shopping Cart, delete individual Goods from the Shopping Cart, go back to the Online Store catalogue or make a payment.
2.8. If you choose to check out, you will be given the option to log in as a Registered Customer using your access details or to place an order without registering (providing delivery details only).
2.9. In order to complete the order, the Customer is asked to provide the payment information, the delivery location and any other information relevant to the order.
2.10. After placing an order, an order confirmation will be sent to the e-mail address provided by the Customer. If the Customer does not receive a confirmation email, the order has not been accepted.
2.11. The minimum order amount for the Goods shall be EUR 5.00 (five euros and 00 cents). The amount of the Goods for which the Buyer shall not be liable for any additional delivery charge is EUR 10.00 (ten euro and 00 cents). When ordering the Goods, the price shall include delivery charges (if applicable).
2.12. The prices of the Goods in the Online Store are quoted in EUR. All prices quoted are inclusive of any applicable value added or other taxes. The Goods are sold at the prices prevailing at the time the order is placed. The total delivery price may include delivery surcharges (the amount indicated when ordering the Goods). Depending on the bank or payment method used by the Buyer, bank charges may apply.
2.13. The Seller shall be entitled to change the prices of the Goods in the Online Shop without prior notice.
2.14. The Buyer shall pay for the Goods in the Online Store by debit or credit card (MasterCard, Visa, Maestro, Visa Electron).
2.15. The cost of delivery of the Goods shall be borne by either the Seller or the Buyer, depending on the total amount of the Goods ordered.
2.16. The Goods shall be delivered within the territory of the Republic of Latvia by a parcel delivery partner with delivery to a parcel station specified by the Buyer.
2.17. The Goods ordered shall be delivered to the Seller within 7 (seven) days of ordering and payment for the Goods. The delivery date is subject to change in accordance with the size of the order and the availability of the Goods.
3. Quality and liability
3.1. The Seller warrants that the Goods are as described in their description in respect of their contents, characteristics and quality.
3.2. The Seller accepts no liability if the Buyer uses the Goods outside the scope of the description of the Goods.
3.3. The Goods displayed in the Online Store may vary slightly from the same size, shape and colour as the Goods received due to the technical characteristics of the various devices used to order the Goods or other reasonably foreseeable differences.
3.4. If the Buyer is not satisfied with the quality of the Goods, the Buyer may reject the Goods in question and substitute Goods of the same type or obtain a full refund for the Goods in question if the Seller acknowledges that the quality of the Goods does not meet the required standards.
3.5. A Buyer who wishes to complain about faulty or incomplete Goods may do so by emailing info@greendistribution.eu, returning the allegedly non-conforming Goods. In the event that the Parties agree that the Goods are of substandard quality, all costs of returning the Goods shall be borne by the Seller.
3.6. When submitting a complaint, the Buyer shall provide the following information:
3.6.1. the order number of the Goods,
3.6.2. the defect, signs of damage or missing part of the Goods,
3.6.3. other evidence, such as a photograph of the Goods, a photograph of the defective area (if it is a mechanical defect and can be photographed), a photograph of the packaging of the Goods, etc..
3.7. If the Seller fails to comply with the provisions of the Contract, the Seller shall only be liable for the Buyer's direct damages resulting directly from the breach.
4. Rights of withdrawal
4.1. The Buyer shall have the right to withdraw from the Goods within 14 calendar days from the receipt of the Goods by sending a letter of withdrawal signed with a secure electronic signature to the Seller's e-mail address or to the Seller's address at Dambja iela 3b, Riga, LV - 1005. The withdrawal period shall be deemed to have been complied with if the notice of exercise of the right of withdrawal is sent before the expiry of the withdrawal period. The form of the letter of withdrawal is attached as an Annex to the Contract.
4.2. The Buyer may not exercise the right of withdrawal if:
4.2.1. the Goods have been used,
4.2.2. the Goods are damaged (including damage to the internal packaging, labels),
4.2.3. the internal packaging of the Goods has been opened..
4.3. If the Buyer exercises its right to withdraw from the Contract for the purchase of the Goods in accordance with the terms of the Contract, the Seller shall refund to the Buyer all payments received from the Buyer for the Goods without undue delay and in any event not later than 14 days from the date on which the Seller has received the letter of withdrawal and found it to be justified. Refunds will be made using the same means of payment as used by the Buyer for the original transaction, unless the Buyer has expressly agreed otherwise. In any event, no charge will be made to the Buyer in connection with such repayment.
4.4. The Seller may withhold a refund until it has received the Goods back or the Buyer has provided proof that the Goods have been returned, whichever is the earlier.
4.5. The Goods must be returned in the same condition in which they were received, together with the document of purchase, instructions for use and other accessories. A set of Goods consisting of several Goods must be returned in its entirety, i.e. all the Goods included in the set.
4.6. The Buyer shall bear the cost of returning the Goods.
5. Miscellaneous
5.1. The processing of personal data provided by the Buyer in the context of the purchase of the Goods shall be carried out by the Seller in accordance with the Seller's Privacy Policy.
5.2. The Contract shall remain in force until each of the separate obligations between the Seller and the Buyer has been fulfilled.
5.3. The Seller reserves the right to block the Buyer's ability to make purchases on the Online Store for a limited or indefinite period of time in the event that fraudulent activities are detected or if facts are established about a particular person's previous fraudulent activities on the Online Store. Unfair practices may be defined as both fraudulent activities and other activities which may interfere with the operation of the Seller or the Online Store and/or cause direct or indirect damage to the Seller.
5.4. All disputes arising between the Buyer and the Seller shall be settled by negotiation, if no solution can be found by negotiation, in accordance with the laws and regulations of the Republic of Latvia - in court.
Withdrawal form
(Only fill in and send this form if you want to withdraw from the Contract)
Seller: “Green Distribution”
Seller’s reg. No 50203345391,
Seller’s legal address: Uriekstes Street 2a-13, Riga, LV-1005,
Address for returning the goods: Dambja Street 3b, Riga, LV - 1005
Seller’s e-mail: info@greendistribution.eu
Seller’s phone No: +371 27344244
Name, surname of the Buyer: _________________________________________________
Buyer’s address: ___________________________________________________________
Buyer’s e-mail: ___________________________________________________________
Bank account: _____________________________________________________
Name of the Goods: _______________________________________________________
Date of purchase (payment) of the Goods: _______________________________________
Date of receipt (delivery) of the Goods: ________________________________________
No of proof of purchase (cheque/receipt): __________________________
I declare that I wish to withdraw from the Contract which I have concluded for the purchase of the Goods indicated on this form.
Buyer’s signature: _________________________________________________________
Date: _______________________________________________________________
Send the completed form within 14 (fourteen) days from the receipt of the goods to Uriekstes Street 2a-13, Riga, LV-1005, Riga, LV- 1005 or to e-mail: info@greendistribution.eu.